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The bottom line for YOU the consumer: It is illegal for any insurance company to steer you to a specific shop. Your insurer cannot require you to use their DPR. You are in control of the process, and it is up to you whether or not to assert your authority. You can select any shop of your choosing to handle your business and your insurer must work with them. Whether you select a DRP shop or not, it is always in your best interest to do your homework and select the BEST SHOP to handle your repair
