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From Insight to Impact: Unlocking Value Force Multipliers in CX
CallTalk Radio
From Insight to Impact: Unlocking Value Force Multipliers in CX

enterprise cx leaders

contact center

call center

force multipliers

customer experience

+5
+5
+4
+4
+4
+3
+3
+2
+2

enterprise cx leaders

contact center

call center

force multipliers

customer experience

+5
+5
+4
+4
+4
+3
+3
+2
+2
Women in Contact Center Leadership – The Power of Community
CallTalk Radio
Women in Contact Center Leadership – The Power of Community

women in leadership

women in leadership roles

contact center

call center

+4
+4
+3
+3
+3
+2
+2
+2

women in leadership

women in leadership roles

contact center

call center

+4
+4
+3
+3
+3
+2
+2
+2
Practice on AI, not Humans: How AI-Powered Simulation Training Empowers Your Human Agents to Succeed
CallTalk Radio
Practice on AI, not Humans: How AI-Powered Simulation Training Empowers Your Human Agents to Succeed
How to Turn Rookie Contact Center Hires into All-Stars
CallTalk Radio
How to Turn Rookie Contact Center Hires into All-Stars

new hires

onboarding

+2
+1

new hires

onboarding

+2
+1
Getting Really Good at WFH and Hybrid Work | Guest: Michele Rowan
CallTalk Radio
Getting Really Good at WFH and Hybrid Work | Guest: Michele Rowan

work from home

call center

hybrid work

wfh

+4
+4
+3
+3
+2
+2
+2

work from home

call center

hybrid work

wfh

+4
+4
+3
+3
+2
+2
+2
Replacing Surveys with Sentiment Arc: What I learned from analyzing 29,000 calls
CallTalk Radio
Replacing Surveys with Sentiment Arc: What I learned from analyzing 29,000 calls

surveys

caller satisfaction

customer service

+3
+2
+2
+2
+1
+1

surveys

caller satisfaction

customer service

+3
+2
+2
+2
+1
+1
Getting the Most out of AI & Automation for Quality Assurance in Contact Centers
CallTalk Radio
Getting the Most out of AI & Automation for Quality Assurance in Contact Centers

ai

quality assurance

call center

contact cetner

cs

+4
+4
+4
+3
+3
+2
+2
+2

ai

quality assurance

call center

contact cetner

cs

+4
+4
+4
+3
+3
+2
+2
+2
Everything You Want to Know About AI and Contact Centers, But Were Afraid to Ask
CallTalk Radio
Everything You Want to Know About AI and Contact Centers, But Were Afraid to Ask

ai

chatgpt

ai

chatgpt

Hiring CSRs: Latest on Security Screening and Drug Testing
CallTalk Radio
Hiring CSRs: Latest on Security Screening and Drug Testing

hiring

screening

+1

hiring

screening

+1
Bringing Texting to Life in your Call Center
CallTalk Radio
Bringing Texting to Life in your Call Center

texting in call center

call center

contact center

+3
+3
+2
+2
+1
+1

texting in call center

call center

contact center

+3
+3
+2
+2
+1
+1
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