What Is Very First Contact Resolution?-- A definition

Very First Contact Resolution (FCR) is a percentage procedure of a contact centre's success rate in responding to consumer questions at the very first time of asking.

First Contact Resolution (FCR) is a percentage procedure of a contact centre's success rate in answering customer inquiries at the first time of asking. https://en.wikipedia.org/wiki/First_Call_Resolution

It is a metric that is typically puzzled with First Call Resolution, which goes by the same acronym.

While both step the exact same thing, First Contact Resolution does so across every contact centre channel, while First Call Resolution is for the voice channel only. Another variation of this term is One-call Resolution

Why Is First Contact Resolution Important?

First Contact Resolution is now seen by many as the best procedure of contact centre performance,
https://consciouslifenews.com/how-to-keep-the-first-contact-resolution-index-efficient/11200809/