Logan Whitaker — Coffee Points Uptime and Standards Lead.
I treat shared coffee service the same way I treat any utility in a building: it should be ready when people arrive, it should look clean enough to trust, and it should keep working through peak hours without turning into a daily scavenger hunt. I work with coffee points in offices, visitor lobbies, clinics, and multi-tenant buildings where the station gets touched constantly and judged instantly. When it’s stable, nobody thinks about it. When it drifts, it becomes a quiet daily irritant: empty cups, missing lids, sticky counters, and that little hesitation people have when something looks questionable.

I’m not interested in launch-day perfection. I’m interested in week six, when attention fades, traffic changes, someone is out sick, and the station has to survive on routine. Most failures aren’t dramatic.