Eric Lambert Returns! Design Thinking for Compliance.
What is “Design Thinking” and how does it apply to compliance? Design Thinking is an approach to product development, but more broadly, it is an approach to problem solving. Popularizing “Design Thinking” is sometimes credited to the d.School at Stanford. A good summary of the Design Thinking approach is the explanation of how students of the d.School approach product development.
Students start in the field, where they develop empathy for people they design for, uncovering real human needs they want to address. They then iterate to develop an unexpected range of possible solutions, and create rough prototypes to take back out into the field and test with real people. Our bias is toward action, followed by reflection on personal discoveries about process. Experience is measured by iteration: students run through as many cycles as they possibly can on any project. Each cycle brings stronger insights and more unexpected solutions.
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