The User Experience (Part Two)

This is the second part to a talk given June 3, 2015, called The User Experience (here’s part one!).
Show Notes and Snippets

What is a “heuristic evaluation”?
The Truth about Carousels and Other Antipatterns by me — Michael Schofield
UX, consideration, and a CMMI-based Model by Coral Sheldon-Hess

When an organization is well and truly steeped in UX, with total awareness of and buy-in on user-centered thinking, its staff enact those principles, whether they’re facing patrons or not. In short, UX thinking makes a person considerate. Coral Sheldon-Hess

Heuristic Evaluations in Reverse by Bohyun Kim
A customer journey map may be the most bang for your buck

The customer journey begins with a user story: as a _____, I want to _____, so that _____.”

Increasingly, the journey often begins online and is punctuated by time and potential disenchantment before the patron even enters the building Michael Schofield

X\O Participatory Design by the University of Michigan Libraries UX Depart