Launch Pad Problems #215 - Customer Interaction

How do you have a customer interaction without meeting with them, or even talking to them? Plus I'll tell you my favorite example of a solution to this problem.
Also I'd like everyone to know about a design thinking workshop I have upcoming in Everett, WA. Check out http://workshops.soapboxrocket.com
Contact us about the show via email or twitter - @soapboxrocket.