In the last year we have really seen the proliferation of “chatbots”..
What is a chatbot? Well, it’s a service… it’s usually powered by rules, and sometimes there’s some weak AI involved (but that is likely to ramp up especially as natural language understanding improves). It could be any number of things, but usually you’re “chatting” with it. Whether it be through a chat product like Slack or Facebook Messenger or on a website.
Chatbots can serve any number of purposes. Like you describing the ideal shoe you are looking for, and the bot making suggestions… or ordering a Lyft for you… or update you on the news you care about, or even becoming your ideal best friend like the bot Replika.
I spoke with Phil Libin, Partner at General Catalyst and Bot extraordinaire about Why Bots and Why now… Lauren Kunze, CEO of PandoraBots on the past, present, and future of chatbots, and finally Max Hawkins and Will Doenlen about the CEO bot that they built that planned their trip to Japan.