Developing Long-term Client Relationships with Susan Snipes

There’s no one size fits all approach to building client relationships. But if you want more long-term clients, you do have to be intentional. Susan Snipes joins us to discuss how she and her team at Q Digital Studio build long-term relationships. It starts with too-often forgotten basics like professionalism and good project management, but it also involves strategic communication after a project ends to demonstrate your ongoing value. We talk about being proactive with client communication and how to have “hard conversations” about things like rate changes.
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Show Notes:

ReCourses
Practical Pricing
Win Without Pitching
Bureau of Digital
Owner Camp
Owner Summit
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