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Cameron talks with James Warren, President and CEO of share more stories. James reminds us that as human beings, we have an instinct to try to understand and connect with each other, and that needs to be taken into account when enacting or affecting change.
Comments
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Hey James, I liked the discussion. Particularly like the idea of connecting Change Management to Empathy. Long ago I concluded that that Change Management is really Project Management + Empathy. Change means you are trying to accomplish something outside the normal flow of work (seems axiomatic when I write it); this requires scoping and managing a project; however, often projects (M&A integration is a great example) are managed mechanically - without considering human emotions. One reason that 70% of changes are alleged to fail is that change is all about people and peoples' feeling are often excluded from the process. Change Management=Project Management + Empathy.