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  • 6 years ago
Erin Malone - Choosing, Designing, and Implementing Ratings & Reviews

Erin Malone - Choosing, Designing, and Implementing Ratings & Reviews

Reputation is everything. On sites where users can rate and review products or services, the result is, well, reputation. But a problem can arise when ratings aren’t accompanied by a qualifying review. A user could have had a negative experience with service or shipping but the product itself could be stellar.

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