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  • 9 years ago
Company Culture Meets Customer Experience with Brian Kalma

Company Culture Meets Customer Experience with Brian Kalma

This week I wanted to share my interview with Brian Kalma, Director of User Experience and Web Strategy for darling of Internet retail, Zappos.com. In case you've somehow missed out on their meteoric rise to top of online retail, now conducting over a billion dollars in sales a year, you're in for a treat.

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