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  • 9 years ago
20 Years, No Improvement?

20 Years, No Improvement?

This week's episode features a surprise guest for Jared and Robert. Actually, every guest is a surprise, but this one is a surprise and an ambush by a friend of UIE, the always entertaining Scott Berkun. Scott wanted to know, why twenty years beyond The Design of Everyday Things, why so many usability failures still abound?