Podcast looks at new tools for the contact center
In the fall, Voice4Net introduced the Voice4Net SMS ACD module that empowers contact center agents to interact with customers through two-way text messaging over their mobile devices. The module is part of Voice4Net’s portfolio of WebRTC-based solutions under its RTC Framework series of products. In this podcast Voice4Net's Rick McFarland walks us through this development and how Voice4Net has become a leader in using WebRTC introduce a new generation of powerful tools for the contact center. McFarland also provides a preview of will appearance at the Telecom Reseller Week at ITEXPO on WebRTC.
More at www.voice4net.com.