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  • 1 year ago
The phone return process for defects or upgrades can become a sinkhole of time and money if not mana

The phone return process for defects or upgrades can become a sinkhole of time and money if not mana

Don Witt of the Channel Daily News speaks with Thomas Rayas, Sr. Vice President Marketing & Customer Success at FutureDial about the use of Lean Six Sigma process systematically removing waste, combining lean manufacturing/lean enterprise and Six Sigma to eliminate the eight kinds of waste: Transportation, Inventory, Motion, Waiting, Over production and Over processing from the phone industries warranty, Trade-in, Buy-back, Employee upgrades programs.

This often overlooked aspect of the business can cost you a bundle in mishandled inventory, lost second market sales, and bad customer experiences.

Listen in and learn how this process can be turned into a profit generating process instead of a cost center.

The Future Dial Solution

FutureDial provides leading device processing solutions from the point of collection through the entire supply chain process including configuration and aftersales. Their easy-to-use, automated solutions reduce the total number of operator touches saving yo

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