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RESTCONN VENDOR SHOWCASE: IPitimi enables call centers with SMS resulting in improved customer servi

RESTCONN VENDOR SHOWCASE: IPitimi enables call centers with SMS resulting in improved customer servi

Greg Nielsen, CEO of IPitimi, enthusiastically discusses the new wave of communications with Don Witt of The Channel Daily News, a TR publication. He conveys to the listener how he enhanced his call center experience for his call center customers and their clients by enabling their dial in numbers with SMS. He then channeled the incoming text messages to a separate staff to handle 4 to 5 text messages at a time.

Based on current trends, younger people prefer to text and this new call center option is a direct response to that trend.  The result has been improved support and increased business for those taking advantage of the SMS option.

There are two great advantages about using the RestcommONE based solution.  As a carrier, you do not have to have control of the DID.  You can enable any number for SMS since it is a separate mode of communication for a number.  This means that you can approach other carrier’s customers and provide SMS texting service to them.

In the case of IPiti

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