Your business is constantly changing. Your market is competitive. You need to react to these changes with speed, flexibility, and agility. Your Unified Communications and contact centers could be on-premises or in the cloud or both? Which scales better? Do you support remote sites the same way you support the HQ and regional offices or are there two solutions? Have you ever thought of picking the solutions first then deciding how to acquire them?
Rich Winslow, Senior Director, Product Management Platform for ShoreTel www.shoretel.com and Gary Audin recorded this podcast at Enterprise Connect ‘16. The discussion covered a range of UC and contact center topics including the recent acquisition of Corvisa. Corvisa brings stand-alone contact center flexibility, SIP trunking services, and a flexible application programming solution so contact centers can be created with unique customer facing interfaces.