Five9 Wendell Black VP Channels discusses with Don Witt of The Channel Daily News, a TR publication, how Five9 is now operating on five continents with 2500 clients in an Omni Channel contact center environment. The early adopter SMB market was the main part of the business. Now however, after expanding into the enterprise market, enterprise is now 65% of the 165 million dollar business.
Many organizations and small businesses do not realize that they really have call centers in operation within the company now. If they would come to realize it, they could implement a cloud version in a very short period of time and improve the quality and focus of the activity providing a better impression and service to their customers. Five9 can:
Handle inbound or outbound call
Starting a master agent sub-agent program 2 years ago, it has doubled sales for the past two years. Along with the agent, Five9 sales team partners with the agents to help them sell the