- 5 years ago
"Karen" was late for the second time this week.
She arrived at work, and within 15 minutes pulled out her phone to text.
Telling a joke around 10 am, she got her co-workers to laugh until they cried. Returning to their computer screens, they smiled, thinking how great it was to work here when she was "on her game".
At 1:45 pm she was 20 minutes late returning from lunch.
In the middle of the afternoon rush, she triaged a demanding customer, and they walked away to sing her praises.
Confusing two crucial orders, her supervisor happened to catch her mistake and corrected it before it would have cost the department thousands of dollars.
Have you got the picture yet?
Karen" is your nightmare employee. Why?
Because she calls you to be THE critical thinker, objective and measured, strategic and compassionate- all at the same time.
I have met many "Karens". So have you.
Well meaning, even talented, they wreak havoc on the remaining staff and create chaos for the department.
In this w