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  • 1 year ago
Complaints against finance companies surge

Complaints against finance companies surge

A financial dispute resolution service is reporting a thirty percent increase in potential breaches since new rules cracking down on lenders were introduced in 2015. The rules make lenders responsible for checking that the borrower and guarantor can make payments without them suffering substantial hardship. Kathryn Ryan speaks to Financial Services Complaints Limited chief executive Susan Taylor about finance and insurance company complaints.