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  • 3 years ago
98: How to Give Great Customer Service with Laurie Guest

98: How to Give Great Customer Service with Laurie Guest

Laurie Guest is a Certified Speaking Professional and owner of Solutions Are Brewing, the speaking, training, and education firm she founded two decades ago to rid the planet of uninspired customer service and ineffective teams. Not to mention unproductive thinking and behavior.
Laurie doesn’t waste time “admiring the problem” or pontificating with rationale no one can relate to. She is known for jam packing her programs with useable information, clear action steps and tangible tools people can put to use right away in the real world.
After a successful career in health care, Laurie now brings 25-plus years of experience to clients who include associations, healthcare organizations, medical practices, small business, and financial institutions. She was an award winning customer service columnist for a health care journal, and the author of the book Wrapped in Stillness, A Personal Retreat Guide.
A native of Northern Illinois, Laurie is a wife, mother and a Monopoly Tournament Champion