Keep up to date with every new upload!

Join free & follow Mortgage Brokers - Settle More
Building an Unshakeable Business Structure with Hank Hong | FBAA Top Broker Podcast

Building an Unshakeable Business Structure with Hank Hong | FBAA Top Broker Podcast

Hank Hong (affectionately known as Hank the Bank) is a multi-award winning mortgage broker from Vault Lending Solutions based in Sydney and is one of the most recognised names within Australia in our industry.   In this episode, we look at how you can remain front of mind with your clients while discussing the importance of a solid contact program. By the end of this episode, you’ll feel empowered about how you can create a solid business structure that will withstand the test of time.   Why do you value a CRM so much? It allows us to keep track of all our loans, our clients and the main thing from it is commission reports and to pull data. Data is very important for any broker or firm because you’ve got to be able to track yourself and compare how you went 12 months ago to now. This is my number one priority and should be yours too.   Customer retention is a sore point for most brokers. You’ve got a 21 touch point program, how does it work? Basically one of the biggest things for me i

Comments