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  • 9 years ago
IDN 74 - Effective Apologies: Master Mediator Bob Creo on the Why and How of Saying You're Sorry

IDN 74 - Effective Apologies: Master Mediator Bob Creo on the Why and How of Saying You're Sorry

The view on apologies from a veteran mediator: Robert A. Creo, a longtime friend of the CPR Institute, visits International Dispute Negotiation host Michael McIlwrath in Florence, Italy, to discuss why saying you are sorry can bring about a positive resolution.

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