This week, International Dispute Negotiation host Michael McIlwrath presents Part II of his interview with Christian P. Alberti, a New York-based solutions manager at the International Centre for Dispute Resolution, the American Arbitration Association's international division. In Part I last week, Alberti explained how the AAA sends cases to the ICDR. He described how matters are initiated and processed, as well as ICDR arbitrator selection. This week, Mike draws a contrast between the ICDR's methods and those of the Court of Arbitration of the International Chamber of Commerce, which were examined in IDN Episodes 34 and 35 last July. Mike and his guest in this week's conclusion analyze the role played by case managers during the arbitration, and after the award is issued.