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  • 10 years ago
IDN 29 - Lucky General: Mike Wheeler on Dispute Management

IDN 29 - Lucky General: Mike Wheeler on Dispute Management

This week, Mike is joined by Harvard Business School's Michael A. Wheeler, a leading negotiation author and theorist. They share detailed anecdotes on how companies--engines that generate disputes practice conflict resolution via elaborate institutionalized systems, by finding creative measures, and even down and dirty fast processes. And they discuss why relying on Lucky Generals isn't a bad way for supervising negotiating executives and managers.

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