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  • 10 years ago
IDN 20 - John Heaps, of Eversheds, on Mediation and Dispute Metrics in a Law Firm Culture

IDN 20 - John Heaps, of Eversheds, on Mediation and Dispute Metrics in a Law Firm Culture

Host Michael McIlwrath talks with John Heaps, a partner in Eversheds' London office who oversees the firm’s litigation team. John explains the firm's unique conflict resolution practices, including how 350 Eversheds attorneys got conflict resolution educations and fresh diplomas. He also discusses the firm's project management approach, which has earned Eversheds its position as sole litigation provider for a major multinational corporation, and, last year, an honorable mention for the inaugural 2007 CPR Law Firm Award for Excellence in ADR.

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