Keith Miller is the co-owner with his wife, at Pampered Pooch Playground – a daycare for dogs. He has been in business for almost eight years, having moved from the radio industry into the doggie daycare business. Today, Keith shares his insight on some key points that new owners should be aware of to make their business a success. For example, you have to surround yourself with people you trust in order to really succeed, because the DIY method only works up to a certain point.
[2:40] Rick introduces Keith.
[4:10] Keith used to be in the radio business.
[5:00] How did Keith get into the doggie daycare business?
[7:05] Play on your own strengths.
[7:50] Surround yourself with people you know and trust.
[8:45] Recognize when you need help.
[12:55] What other services does Keith and his wife provide?
[14:45] Providing great customer service is difficult.
[16:45] 75% of people who have a job aren't engaged in it.
[19:35] 'You do it because I pay you to' is an outdated bus