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  • 1 year ago
How removing self-serve cancellations saved our business (and why it’s not as evil as you think)

How removing self-serve cancellations saved our business (and why it’s not as evil as you think)

There may be no topic in the world of business that spurs such impassioned responses than self-serve versus manual cancellation of a subscription. Let’s just say the word “evil” gets tossed around a lot.

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