Keep up to date with every new upload!

Join free & follow Forrester's CX Cast
Share
  • 11 months ago
121: Five Steps To Enable Customer Experience Delivery

121: Five Steps To Enable Customer Experience Delivery

Companies depend on their employees to deliver high-quality customer experience (CX). And employees depend on companies to provide tools and design processes that enable them to effectively serve customers. In this episode, we lay out the organizational, managerial, and technological changes that must happen to enable workers to deliver the business' intended CX.
Referenced Forrester research:
"Five Steps To Enable Customer Experience Delivery"

Comments