Keep up to date with every new upload!

Join free & follow Forrester's CX Cast
Share
  • 1 year ago
109: Where The Conversation Must Go, For Conversational Interfaces

109: Where The Conversation Must Go, For Conversational Interfaces

Customers expect personalized experiences but most companies fail to deliver. And that is especially true for conversational interfaces. In this episode, Senior Analyst Jenny Wise talks about the expectations of a human-like interaction and where the technology for conversational interfaces (e.g., Amazon Alexa) needs to advance.
Relevant Research:
"Q&A: Why Emerging Technologies Require Interaction Design"
"Pivot To Person-First Personalization"

Comments