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104 – Scott Emmons of The Innovation Lab at Neiman Marcus – Innovative Fashion Nerds

104 – Scott Emmons of The Innovation Lab at Neiman Marcus – Innovative Fashion Nerds

Innovating fashion technology…
Scott Emmons, Director of and Founder of the Innovation Lab at Neiman Marcus, joins Pavan Bahl, Sanchez and Marc Raco on the floor of the Innovation Center of the 2016 ECommerce Show USA in Atlanta, GA. This interview is sponsored by AlertTech, a powerful tool for retailers to understand the performance of their retail stores and make better business decisions.
Customer Service
As the remains of the conference is disassembled around the group, Emmons discusses attending the retail technology conference and what learn from colleagues and peers, and how he presented on what’s happening at lab. He talks on research and testing new tech, the effort to get tech out in the stores and in front of customers, and the genesis of the Innovation Lab. Pavan shares his perception of a boutique experience with department store size. Customer service in the DNA. how smart phones changed the customer service process, the way customers have changed and their use of time, a

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