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  • 2 years ago
Dexcom CEO Kevin Sayer with a Customer Service update (Bonus Episode)

Dexcom CEO Kevin Sayer with a Customer Service update (Bonus Episode)

Stacey talks with Dexcom CEO Kevin Sayer to mark the ten year
anniversary of the company's first commercial product sale and to
discuss improvements to customer service. Sayer talks about the
long hold times and other issues customers have noticed recently,
and explains why the recent growth of the company, along with a
product recall, made those difficulties worse. We find out what
Dexcom is doing to improve service and make the overall customer
experience better. Sayer also answers questions about Android
capability for Share and talks about other improvements coming to
the system's receiver and inserter. 
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