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  • 5 years ago
CX404 Ep.005 Dont Forget Your People (Kate Nasser The People-Skills Coach)

CX404 Ep.005 Dont Forget Your People (Kate Nasser The People-Skills Coach)

Kate Nasser is "The People Skills Coach" and makes it a point to not let us forget how important those skills are when delivering customer service. In this wonderful exchange with Kate we discuss how these skills extend into the digital world of services.

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