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  • 5 years ago
CX404 Ep.003 The Keys to Satisfied Customers (David McQuillen The Sufferfest)

CX404 Ep.003 The Keys to Satisfied Customers (David McQuillen The Sufferfest)

David McQuillen has spent almost 18 years in the customer experience frontier; from the dot com to major financial institution like Credit Suisse and OCBC running their customer experience programs. He shares with us his experiences of what challenges those companies have in addressing the modern customer as well as how this prepared him to run his own digital business.

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