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  • 2 years ago
136: Jane Anderson, Customer Service for Personal Brands

136: Jane Anderson, Customer Service for Personal Brands

Adam and Jeannie interview personal branding expert Jane Anderson live from the National Speakers Association's Influence 2016 Convention. Personal brands have more personal customers “When you’re in a personally branded business, you are far more connected to your customers than ever,” says personal branding expert Jane Anderson. That said, relying on big-brand customer service experience in a personal brand setting can be a huge mistake! Jane outlines some of the key distinctions for us and shares some great examples of how this can go wrong. It’s crucial to consider everything from how you dress yourself to how you train your staff. Jane explains the three main elements of excellent customer service for clients in a personal brand setting. What’s the best way to approach unhappy customers as a personal brand? Here’s where making the right distinctions and your personal connection to clients can make the biggest difference. Listen to Jane’s story of how she turned a terrible customer