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194: Blowing Up Your Zendesk Tickets

194: Blowing Up Your Zendesk Tickets

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Sam's team worked on a 27" mid-2011 iMac with surprising results.  Could it have been the drive enclosure this whole time?-Friend of the show Mike Dent (@mcdent) of Ubertechs provides some insight on his experiences using a different drive enclosure:  https://www.zapals.com/akasa-ak-hda-03-black-2-5-to-3-5-ssd-hdd-adapter.html-Equally important is the thermal sensor: https://eshop.macsales.com/item/OWC/DIDIMACHDD11/The rates conversation is revisited with each of the hosts bringing up their model for attracting MSP clients while not shying away from those "break/fix" clients.Sam brings up a quick option to use Apple's Volume Purchase Program to purchase an app for a client when no credit car

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