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Measuring Productivity in Public Services

Measuring Productivity in Public Services

Does the introduction of NHS Direct result in better value for money in the delivery of health care? Does the use of new learning technologies in schools improve the quality of teaching that each teacher can deliver?

Being able to answer these kinds of questions relies on measuring public sector productivity – or the efficiency with which public services are delivered. In the light of the recent Atkinson Review, Helen Simpson discusses the challenges of developing robust productivity measures for public services.