Join us for this edition of Marketing Matters where we will be joined by Martin Baird, CEO of Robinson & Associates. Baird is a highly regarded speaker and trainer. He has developed and presented numerous programs for companies and associations across the country. Baird has done seminars for both national and international audiences, and his programs are directed at helping businesses improve their sales, customer service and marketing skills. We will be discussing the impact that social media has had on the casino industry, specifically in the area of customer service.