Listen to the Episode Below:
We all know the value of a repeat customer. But what, exactly, are you doing to make sure they keep coming through the door ... over and over again? Is there a magic system, or is it just sheer luck?
In this interview, Jeri Quinn explores how you and your team can design a system for repeat clients so that you can replicate the same great experience they had with you the first time (and solve snafus if they don’t)!
The virtuous circle (and scalable benefits) that begins with creating loyal customers
How “distributed leadership” helps build internal company infrastructure
Thinking through the customer experience and training of employees
Anticipating breakdowns and restorative solutions
Jeri Quinn, President of Driving Improved Results, is a recognized speaker, author, coach, consultant, and professional development expert focused on small and mid-size businesses. Her most recent book, The Customer Loyalty Playbook: 12 G