Listen to the Episode Below:
Sales are the lifeblood of every service business, yet “feast or famine” syndrome seems to plague so many of them. Your business needs a system not only for getting new clients, but also for keeping the ones you already have. Why is it so tough to get off the income roller coaster, where one month you’re hustling for work, and the next you’re so busy that you don’t have time to keep your pipeline running?
Today’s guest, Dan Englander, is an expert on account management. He points out the flaws most businesses make in their client retention processes—and how to fix them, so that clients keep coming back and revenue keeps flowing.
Are You on the Grind...?
Have a plan to follow up after your initial project. This might include a scheduled debriefing call, a list of opportunities and options that you can bring to the table, or an introduction to others in your circle so clients can get services you don’t offer.
Look for "compensation" other than ongoing w