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  • 6 years ago
CAHPS Cast #1: CAHPS Primer

CAHPS Cast #1: CAHPS Primer

To start off this new show on The MESH, co-hosts Alan Jackson and Janette Jones with The Jackson Group explain what the CAHPS process is and how healthcare organizations are responding to this national patient experience survey. This episode serves as a good "primer" on the CAHPS process, discussing the history, basics of, and general reactions to the CMS regulated survey.