How To Not Suck At Customer Service
Boss Free Society Interviews – Pamela Herrmann
Pamela Herrmann – Best-Selling Author, Public Speaker, and Customer Acquisition and retention expert devoted to helping companies create an exceptional customer experience and then leverage their reputation online to drive more traffic and increase sales and profits.
Most recently, late last year - Pam published The Customer Manifesto: The Customer Manifesto: How Business Has Failed Customers And What It Takes To Earn Lasting Loyalty
In this Episode:
We learn that 80% of companies believe that they deliver superior customer service and only 8% of consumers say they are getting superior customer service.
Pam flips the script and reverse engineers why this chasm exists.
Why Bad News spreads faster?
Why companies are losing out on missed opportunities?
Who are your Brand Ambassadors?
Why employee engagement is so vital to success?
Learn Step 1 in recovering the customer.