In this very special edition of the Arthropodcast, Patrick Baldwin of PestWorks talks to Vanessa Van Edwards from Science of People. They cover likability, vocal charisma, three steps in combating customer embarrassment, the importance of a handshake, and much more. Whether you're in management, customer service or inside/outside sales, you'll benefit from this episode! Bio: As a behavioral investigator and published author, Vanessa figures out the science of what makes people tick at her human behavior research lab, the Science of People. As a geeky, modern-day Dale Carnegie, her innovative work has been featured on NPR, Business Week and CNN.