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Overcoming the barriers to delivering an excellent citizen experience – Interview with Ryan Hollenbe

Overcoming the barriers to delivering an excellent citizen experience – Interview with Ryan Hollenbe

Today’s interview is with Ryan Hollenbeck and David Moody from Verint Systems, a global technology firm that provides Actionable Intelligence® solutions, to both public and private sector organisations, with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. David and Ryan join me today to talk about citizen experience, overcoming barriers to implementing successful digital strategies, particularly in the government and public sector arena and what government and public sector organisations could be doing better. This interview follows on from my recent interview – Heroes and the craft of customer support – Interview with Nick Francis – and is number 232 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees. Highlights from my conversation with Ryan and David

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