ASATA Live hosted this webinar where ASATA’s legal counsel, Elizabeth de Stadler and Consumer Goods & Services Ombud Complaint Manager, Nicky Stetka, discusses the several points relating to refunds and cancellations:
Do travellers have the right to a refund during COVID-19?
What are the travel agent’s rights? (Yes! You have some.)
What if the travel service provider (e.g. airlines) arent’ giving refunds?
What to do when customers are being unreasonable?
What resources has ASATA created?
…And a Q and A session so you can ask the lawyer!